Course description
Highlights:
- Department Structure: Understand the roles, responsibilities, and organizational structurewithin the logistics and SCM department. - End-to-End SCM Processes: Learn how logistics and supply chain functions are integratedfromprocurement to customer delivery. - Team Management: Develop the skills required to manage logistics teams and collaborateacross departments. - Technology in Logistics & SCM: Discover how technology like TMS, WMS, and ERP systems
improve departmental efficiency. - Sustainability and Risk Management: Learn strategies for managing risks and promoting
sustainability in logistics and supply chains
Course Objective:
By the end of this course, you will be able to: - Understand the organizational structure and key functions within a logistics and supply chaindepartment. - Optimize the logistics and SCM processes to enhance overall efficiency and cost-effectiveness. - Manage transportation, procurement, warehousing, inventory, and customer fulfillment
processes within the department. - Utilize technology and software tools to streamline logistics and supply chain operations. - Build a resilient supply chain department that can handle disruptions and risks effectively. - Lead and manage logistics and SCM teams to ensure departmental success and organizational
goals.
Course Structure:
1. Introduction to Logistics and SCM Department
- Overview of logistics and supply chain management departments in organizations
- Key functions: Procurement, transportation, warehousing, inventory management, order
fulfillment, customer service
- How logistics and SCM interact with other business departments (e.g., sales, finance, operations) - The strategic role of the logistics and SCM department in ensuring competitive advantage
2. Logistics and SCM Department Structure
- Organizational structure within the logistics and supply chain department
- Key roles: Logistics manager, supply chain coordinator, procurement officer, warehousesupervisor, transportation planner
- Reporting lines and collaboration with other departments
- Skills and competencies required for logistics and supply chain professionals
- Departmental goals, KPIs (Key Performance Indicators), and performance metrics
3. Transportation Management within the Department
- Planning and managing transportation strategies within the department
- Coordinating different modes of transport: Road, rail, air, and sea
- Route optimization and cost control in transportation
- Managing third-party logistics providers (3PL) and vendors
- Delivery performance and last-mile delivery management
4. Procurement and Supplier Management in SCM
- Role of procurement in the logistics and supply chain department
- Sourcing strategies, supplier selection, and contract management
- Maintaining strong supplier relationships and performance management
- Risk mitigation strategies in the procurement process
- Supplier performance monitoring and improvement initiatives
5. Inventory and Warehouse Management
- Key responsibilities of inventory and warehouse management teams within the department
- Inventory control techniques: FIFO (First-In-First-Out), LIFO (Last-In-First-Out), JIT (Just inTime) - Warehouse layout optimization, space management, and operational efficiency
- Managing stock levels, safety stock, and reordering procedures
- Automation in warehousing: WMS (Warehouse Management Systems) and robotics
- Ensuring the accuracy of inventory records and managing stock discrepancies
6. Order Fulfillment and Customer Service
- Role of the logistics and supply chain department in order fulfillment
- Order processing, picking, packing, and shipping
- Managing customer expectations for timely delivery and order accuracy
- Returns management and reverse logistics
- Integrating customer service practices into logistics to enhance customer satisfaction
7. Technology in Logistics and SCM
- Technologies supporting logistics and SCM functions: TMS (Transportation Management
Systems), WMS (Warehouse Management Systems), and ERP (Enterprise Resource Planning) - Real-time tracking and visibility tools for shipments and inventory
- Data analytics and its role in decision-making and process optimization
- The role of IoT (Internet of Things), automation, and AI in logistics and SCM- How digital transformation is reshaping logistics and SCM departments
8. Supply Chain Risk Management and Resilience
- Identifying risks in logistics and supply chain operations: Disruptions, geopolitical events, natural disasters, cyber threats
- Risk assessment and mitigation strategies within the logistics department
- Building a resilient logistics and supply chain department to handle supply chain disruptions
- Developing contingency plans and crisis management protocols
- The importance of flexibility and agility in logistics operations
9. Sustainability and Ethical Practices in Logistics and SCM
- Implementing green logistics practices within the department: Reducing emissions, energyuse, and waste
- Ethical sourcing and sustainability in the supply chain
- Circular economy and its impact on logistics and supply chains
- Legal regulations and corporate responsibility in logistics and SCM
- Integrating sustainability with cost optimization in logistics operations
10. Team Leadership and Department Management
- Leadership and management strategies for effective logistics and SCM teams
- Recruiting, training, and retaining talent in the logistics and SCM department
- Building a high-performance culture within the department
- Cross-functional collaboration within the organization to meet supply chain objectives
- Conflict resolution, motivation, and performance management in logistics teams
Learning Methodology:
- Interactive Lectures: Learn through structured lessons led by logistics and supply chain
professionals with hands-on industry experience. - Case Studies and Real-World Examples: Analyze real-world logistics and SCMchallenges toapply knowledge to practical situations. - Assessments and Quizzes: Regular assessments to evaluate your understanding and reinforcekey concepts. - Live Sessions: Participate in live Q&A sessions to clarify doubts and engage in deeper
discussions with instructors. - Discussion Forums: Engage with peers and instructors in discussions to explore the challengesand best practices in managing logistics and SCM departments.
Who Should Enroll:
- Logistics managers, supply chain professionals, and coordinators seeking to enhance their
departmental management skills
- Operations managers and team leaders involved in procurement, warehousing, inventory, andtransportation management
- Business owners and entrepreneurs looking to optimize their logistics and supply chain
operations
- HR and recruitment professionals focused on hiring and training logistics and supply chainstaff - Students pursuing careers in logistics, supply chain management, or operations management
- Anyone interested in learning how to manage and improve the logistics and supply chainfunction within an organization
This Logistics and Supply Chain Management Department course is designed for professionals
and organizations looking to improve the performance of their logistics and supply chain
functions. By understanding the roles, responsibilities, and processes within the department, andby applying best practices and the latest technologies, you will be able to optimize operations, reduce costs, and enhance customer satisfaction, all while building a more resilient and
sustainable logistics and supply chain department.
